Refund policy
Q: What if my items arrive broken or are missing?
A: Please email us at apexlabsresearch@proton.me with the following information:
- Name on the order
- Order number
- Photo of the item(s) received showing the issue clearly
Our team will resolve the issue as quickly as possible!
Q: How can I cancel my order?
A: To cancel your order, email us atapexlabsresearch@proton.me immediately.
Please note: Once an order has been endorsed for shipping, it cannot be canceled or changed.
Q: How can I return a product?
A: Due to the sensitive nature of our products, we do not accept returns. This policy ensures the integrity and quality of all items.